Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at andy@grandbeauty.ca. Please note that returns will need to be sent to the following address: 2010-9111 Beckwith Road Richmond, BC, V6X 1V7. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at andy@grandbeauty.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at andy@grandbeauty.ca.

Shipping Policy

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. Please note: tracking information will be updated online one (1) business day after your order has been shipped. Duties and Taxes Canada For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. Since Grandbeauty is a Great Vancouver based company, Canadian orders will not be subjected to any duties upon delivery as the shipment is not traversing any borders.

We offer shipping to customers in the United States. We strive to provide fast and reliable shipping options to ensure that you receive your order in a timely and efficient manner.

We offer standard and express shipping options for all orders to the United States. Standard shipping generally takes between 5-10 business days, while express shipping usually takes 1-3 business days. Shipping rates will vary based on the weight and destination of your order, and will be calculated at checkout.

For orders over a certain amount, we offer free standard shipping within the United States. This offer is subject to change, and restrictions may apply based on the total weight and destination of your order.

Please note that certain items may be restricted for shipping to certain regions within the United States due to local regulations or restrictions. If you have any questions or concerns about shipping to a specific location, please contact our customer service team for assistance.

We take great care in ensuring that your order is packaged securely and shipped with care. Once your order has been shipped, you will receive a confirmation email with tracking information so that you can track the progress of your delivery. If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team for assistance.